Refund policy

30-Day Money-Back Guarantee

We want you to love your Aumeni purchase. If you're not happy with it, you have 30 days from the day your order is delivered to request a return or refund.

Damaged or defective items

If your item arrives damaged, stops working or doesn't heat, email us within 30 days of delivery at support@aumeni.store with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back unless we ask.

Changed your mind

You can return unused items in their original condition within 30 days of delivery for a refund of the item price. To start a return, email support@aumeni.store with your order number and we'll send you the return address and instructions. Please don't send items back without contacting us first. Return shipping costs for change-of-mind returns are paid by the customer.

Lost or missing orders

If your order shows no tracking movement or hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund.

Refunds

Once your refund is approved, it's issued to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

Exceptions

For hygiene reasons, change-of-mind returns must be unused. Items damaged by misuse, or used against the instructions in the user manual, aren't eligible.

Questions

Email us any time at support@aumeni.store. We reply within 24 to 48 hours.