FAQ

How long does shipping take?

Orders are processed in 1 to 2 business days. US delivery usually takes 8 to 15 business days after that, and international delivery 10 to 25 business days. Shipping is always free and tracked.

How do I track my order?

You'll get an email with your tracking number as soon as your order ships. You can also visit our Track Order page.

How long does the battery last?

A full charge takes about 2 hours and gives about 15 minutes of continuous use, which is plenty for bangs and several touch-ups.

How do I charge it?

With the included USB charging cable. It charges through a USB-C port. Use a 5V/1A USB charger.

How hot does it get?

It heats up to about 180°C (356°F) with one smooth heat setting, so there's nothing to adjust.

Why won't it turn on?

It has a safety power lock. Hold the power button for at least 2 seconds to turn it on. A quick press won't turn it on, which keeps it from switching on in your bag. If it still won't turn on, charge it fully first.

Is it safe for my hair?

Comb slowly and don't hold it on one spot for more than 5 seconds. Keep the hot metal rows away from your forehead and skin.

Can I travel with it?

Yes. It's cordless, about 5.5 inches long and only 65 g with its protective cap. Let it cool completely before putting the cap back on.

What's in the box?

The comb with its protective cap, a USB charging cable and a user manual.

What if I don't like it?

You're covered by our 30-Day Money-Back Guarantee. See our Refund Policy for details.

How do I contact you?

Email support@aumeni.store. We reply within 24 to 48 hours.